Shipping policy

Thank you for shopping with Viusee. Below is our shipping policy to help you understand how and when your order will be delivered.

1. Processing Time

All orders are processed within 1–2 business days after payment is confirmed.

Orders are not shipped or delivered on weekends or holidays.

2. Shipping Destinations

We currently ship to the following regions:

• United States

• Canada

• Australia

• European Union (selected countries)

• Japan

Delivery times may vary depending on destination and local customs processing.

3. Shipping Fees

• Free standard shipping on orders of 2 or more items

• Single-item orders ship for $10

  Shipping costs will be calculated and displayed at checkout.

4. Estimated Delivery Time

• United States: Approximately 8–10 business days

• Other regions: Estimated 8–15 business days, depending on location

Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs clearance or carrier delays.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.

Tracking updates may take 24–48 hours to appear.

6. Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your local government.

These charges are the responsibility of the customer.

7. Incorrect Address

Please ensure your shipping address is accurate and complete.

We are not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.

8. Lost or Delayed Packages

If your order has not arrived within the estimated delivery timeframe, please contact us at service@viusee.com with your order number. We will assist you as quickly as possible.