Frequently Asked Questions
A smarter way to work, anywhere.
Find the right setup before you buy.
Everything you need to choose, connect and use a VIUSEE portable monitor. If your exact device is not listed, send us its model and port information before ordering.
Compatibility & devices
Is VIUSEE compatible with MacBook?
Yes, with MacBook models that support USB-C display output. If your MacBook only has USB-C ports, confirm that the selected port supports DisplayPort Alt Mode.
Does it work with Windows laptops?
Yes. Depending on the model, connect through USB-C video output or HDMI. A USB-C charging-only port will not send a picture.
Can I use it with a tablet or phone?
Yes, when the device supports external display output over USB-C. Compatibility depends on the exact phone or tablet model and operating system.
Can I connect a gaming console?
Yes. VIUSEE monitors can be used with Nintendo Switch, PlayStation and Xbox through HDMI. Follow the product page instructions for power and cable requirements.
Can I use it with a Chromebook or Linux laptop?
Many systems work when they provide standard USB-C video output or HDMI, but support can vary. Share your exact model with support@viusee.com so we can help confirm it.
Connection & setup
Do I need to install drivers?
No. VIUSEE displays are designed to be plug-and-play. Your computer may still ask you to choose Mirror or Extend mode in its display settings.
Can one USB-C cable power the display and carry the picture?
Yes, if the source device's USB-C port supports video output and supplies enough power. If the image flickers or the display does not start, connect the additional power cable recommended for your model.
How do I enable dual-screen mode?
On Windows, press Windows + P and choose Extend. On macOS, open System Settings → Displays, arrange the screens and choose the extended desktop option.
What should I do if the monitor says “No Signal”?
Check the input source, reseat both ends of the cable, verify that the USB-C port supports video, try another port, and connect power if needed. For HDMI, ensure the monitor is receiving power separately.
Can I use it vertically?
Many desktop operating systems support portrait orientation through display settings. The physical viewing angle and stand position depend on the selected model.
Display & choosing a model
Why choose a 3:2 screen?
A 3:2 ratio shows more vertical content than a conventional widescreen format, which is useful for documents, websites, coding and long dashboards.
Is 60Hz suitable for daily work?
Yes. 60Hz is well suited to documents, browsing, video meetings and general productivity. Choose based on your workflow and the specifications of the product you are considering.
Is the display touch-enabled?
The current VIUSEE demonstration range is presented as non-touch portable monitors. Check each product page for the final specification before launch.
Can it replace my desktop monitor?
It can become your main display for a portable workstation, but the best role depends on your preferred screen size, brightness, resolution and connection setup.
Which setup should I choose?
Choose 11.6-inch for maximum portability, 13.5-inch for a balanced everyday workspace, Pro 14-inch for a larger single-screen view, and Dual 14-inch when multitasking across two portable displays is the priority.
Orders, delivery & after-sales
How long does shipping take?
Orders are processed within 2 business days, with an estimated delivery time of 7–12 business days after processing.
Do you offer free shipping?
Yes. Free shipping is currently offered on store orders. Shipping availability and any destination restrictions will be shown at checkout.
Will I receive tracking information?
Yes. Tracking details are sent by email when the order is dispatched. Please check your spam or promotions folder if you do not see the message.
What is the return policy?
VIUSEE offers a 30-day return window. Items should be returned in suitable condition with the included accessories. Customers may cover return shipping unless the item is defective.
How long does a refund take?
Once the returned item is received and inspected, an approved refund is processed within a few business days. The final posting time depends on your payment provider.
Is there a warranty?
Yes. A 1-year warranty covers manufacturing defects under normal use. It does not cover accidental damage, misuse or ordinary wear. Contact support before sending anything back.
How quickly does support respond?
Email support@viusee.com with your order number, device model and a photo or short video when relevant. Our target response time is within 24 hours.
Start with the way you work.
Tell us what you are connecting.
Send your device model, operating system and available ports. We will help you confirm the right setup before you order.