VIUSEE SUPPORT
Troubleshooting
Helpful answers for choosing, connecting and using your portable monitor.
Troubleshooting: No Signal
Follow this order: input source → cable → direct connection → power → alternate device.
1. Check the input
Confirm the monitor is set to the port you are using.
2. Reseat the cable
Disconnect and reconnect both ends firmly.
3. Verify video output
Make sure the USB-C port supports DisplayPort video.
4. Add power
Use the additional power connection recommended for your model.
Still stuck? Email support@viusee.com with your device model, operating system and a photo of the connections.
HUMAN SUPPORT
We are here to help.
Include your order number and device model so we can troubleshoot faster.